Do you ship worldwide & how much does shipping cost?

Yes, we provide FREE worldwide shipping on all orders with no minimum spend required.

How long will it take to receive my order?

All our cups are handmade with hand-applied details, so we require 2–3 business days for production and processing.

Once shipped, total delivery time is approximately 7–12 business days worldwide.

Where do you ship from?

We have two fulfillment warehouses:

• United Kingdom

• Hong Kong

Your order will be dispatched from the warehouse closest to your delivery location for faster delivery.

Do you offer express or priority shipping?

Express Shipping (selected products only):

United States (Mainland), United Kingdom, France, Germany, Italy, Austria, Spain, Netherlands

Priority Shipping (selected products only):

United States (Mainland), Canada, United Kingdom, France, Germany, Italy, Austria, Spain, Netherlands, Australia, New Zealand, United Arab Emirates, Saudi Arabia

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, and secure payments via Stripe.

You may also check out quickly with Apple Pay, Google Pay, PayPal, and Shop Pay.

All credit card payments use 3D Secure (3DS) authentication, and a One-Time Password (OTP) may be sent to your phone. For OTP issues, please contact your card-issuing bank.

These payment methods are supported worldwide, and we are continuously adding more options.

Can I cancel my order?

You may request to cancel your order within 2 hours of placing it, provided production has not yet started.

Once production or shipping has begun, we can no longer cancel or change the order.

To cancel, please contact our support team immediately with your order number.

What should I do if my order arrives damaged?

If your package arrives damaged or broken, please contact us within 2 days of delivery with:

• Your order number

• Clear photos of the damaged item and packaging

We will review your case and arrange a replacement or refund as quickly as possible.

What if my order is delayed or stuck in transit?

International shipping may occasionally experience delays due to customs, local postal services, weather, or peak seasons.

If your order is significantly delayed, please contact us with your order number and tracking number.

We will investigate and assist you in following up with the shipping carrier.